Grifols Plasma
Grifols Plasma Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating from 287 reviews with 9% likely to recommend; consumer sentiment is mostly dissatisfied. Reviewers note high price levels, frequent requests for a refund, and calls to improve customer service. This summary reflects common Grifols Plasma reviews and donor experiences.
Key Takeaways for Future Customers
- Expect variable staff quality and long waits; check Paysign and Donor Hub before leaving.
- Confirm bonus and payout details up front and document surveys for compensation.
Negative Feedback / Risk Areas
- Frequent reports of rude or unqualified staff and medical mishandling.
- Unresolved payout, bonus, and referral disputes drive many Grifols Plasma customer complaints.
- Scheduling, deferrals, app login problems, and slow responses from support are common.
Positive Feedback
Donors appreciate helping others, reliable pay when correct, and praised individual employees and some centers for professionalism.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating from 287 reviews with 9% likely to recommend; consumer sentiment is mostly dissatisfied. Reviewers note high price levels, frequent requests for a refund, and calls to improve customer service. This summary reflects common Grifols Plasma reviews and donor experiences.
Key Takeaways for Future Customers
- Expect variable staff quality and long waits; check Paysign and Donor Hub before leaving.
- Confirm bonus and payout details up front and document surveys for compensation.
Negative Feedback / Risk Areas
- Frequent reports of rude or unqualified staff and medical mishandling.
- Unresolved payout, bonus, and referral disputes drive many Grifols Plasma customer complaints.
- Scheduling, deferrals, app login problems, and slow responses from support are common.
Positive Feedback
Donors appreciate helping others, reliable pay when correct, and praised individual employees and some centers for professionalism.
Media from reviews
Laredo, Texas
Something bad the ladies were doing yesterday evening to a lot of customers consecutively
- - Turned away for high blood pressure at the Saunders center in Laredo at 6 PM.
- - The reading was deleted.
- - It affected donations and a $70 payout.
I will change my review from 1 to the full five if this is resolved and I receive compensation.
The reason for that was because it was 1 hour close to their closing time. When I ask the lady can we try it again so I can see my numbers she got nervous and said oh you can't see it already deleted. I asked her can we try it again and you let me see and she said no you cannot try again. This really put me in a problem since that never happens to me When they check my pressure.
This is one of the ways I you use to pay my bills and it messed up a lot of things for me now I cannot donate twice in one week to receive the $70 on the second donation since it was on a Friday. I really hope you help me with this and I really need the compensation especially since I did not deserve what was done to me and the other people in front of me.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
I Need to changed my Email for the Donor Hub app
Nothing was done about it
See, my cellphone was stolen. It had my email in my phone, and I can't get into it.
If I had my old email, that would help me here.
Sincerely, James Smith Sr.
- Great personalitys there
- Not enough staff
Preferred solution: My old email for the app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hattiesburg, Mississippi
- - Grifols donor in Hattiesburg since 2015; visits Wed & Fri.
- - Protein was 44 on 1-23-2026; on 1-28-2026 a sample was requested and not given.
Okay problem didn't get solved
Okay, I have been going every Wednesday and Friday since January. The ladies who do your protein check said my protein was good; my last donation on 1-23-2026 was 44. Then when I came on 1-28-2026, they said I needed to give a sample because my protein was low. First, they said my sample hasn't come back yet.
I said I haven't given any sample. The ladies who check your protein are lying. They yell at the donors. When you tell them they squeeze your finger too tight, they say we have to do that to get the blood out.
I said no, you do not. All you have to do is *** my finger with the needle, and it would flow. They lie, have nasty attitudes, and argue with donors. Now I'm trying to see why my protein was low when all week it was normal.
Somebody didn't do their job right or got me mixed up. Something needs to be done at that Grifols center.
Preferred solution: Apology
User's recommendation: Make sure you keep up with your protein check
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncident on 01/31/2026 due to a Test Ready Fire Alarm incident
- - Fire alarm during plasma withdrawal; I was disconnected, felt lightheaded, EMS called after 22 minutes for low BP; I have paramedic bills.
On 01/31/2026, I was in the withdrawal cycle of having my plasma removed when, at 12:08 PM, the fire alarm went off. The office staff disconnected me; I immediately became lightheaded and woozy.
A staff member held on to my left arm and walked to the area where all donors and staff were for accountability.
Long story short, after 22 minutes, a staff member finally made the call to EMS (paramedics) as my blood pressure was very low. I now have outstanding emergency paramedic bills and would like to speak to someone for assistance.
Preferred solution: COMPENSATED FOR THE INCIDENT AND ALL MEDICAL BILLS PAID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon payment of bonus
Still havent received the bonus, from
December after doing everything that I was supposed to do. Still waiting to receive the $70 bonus
- Quick
- Not receiving my binus
Preferred solution: Full refund
User's recommendation: Check to make sure your getting the right payout
Dallas, Texas
Didn’t receive bonus pay
- - Completed steps for December bonus but not received.
- - Amarillo center records say I didn't do the survey, but I did complete it and I want $70.
I completed all the steps needed to receive the bonus for December, but did not receive it. Have talked to the center in Amarillo Tx and they have yet to be able to fix it and get the bonus for me.
Says on their records I didnt do the survey, but I did complete it. I want to be compensated the $70 Im owed
Preferred solution: Full refund
User's recommendation: Check your Paysign app to make sure your compensated the correct amount
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salt Lake City, Utah
Stupidity
- - Online scheduling seems ineffective.
- - Onboarding had no online notice; I waited.
- - Veins were said to be too small and I was treated as an inconvenience.
They have an online scheduling system that apparently either doesn't track or the employees on site simply choose to ignore unfamiliar faces.
I waited respectfully for one hour before asking what gives. She stated that I had to fill out some on boarding paperwork but there wasn't anywhere on the website for that.
Then of course she asked for ID and such.
Which I would have had if there had been any indication given to me whatsoever before I "scheduled my appointment" on THEIR website...
Of course after everything I go in a month later [had been busy] and brought the required documents but they still treated me like I was a major inconvenience and stated my veins were too small..
If I can get treated at the ER and have medicine injected in my veins whilst passing out, then Grifols staff should be able to do their job and get my blood!
I suspect there's a lot of favoritism at my local center. I just wish they weren't the only one in town I can't afford gas money to travel to another place...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Everett, Washington
Resolved: Grifols Donor App not working
App works.
I have been having issues with my account. I can't log in to my account.
My email and password are correct. Can you please see what the issue is with the app?
- Money good
- Body weak after donation
Preferred solution: My Grifols DonorHub App isn't working. I am unable to log in to my account. My email and password is correct. Please fix this issue.
San Antonio, Texas
Donor fees need to be more
- - They make millions from donors and pay us little.
- - Fees are $40 per donation and no bonuses.
- - This will be brought to attention on social media.
You guys make millions every year off donors and hardly pay us anything now. Fees are barely $40 each donation and no more bonuses.
This will be brought to attention on social media platforms all over. This is ridiculous.
You guys need to do better. You claim to want more donors, pay us more than we are worth it.
- Small donor fees
- Long wait times
- Employee turnover constantly
Preferred solution: I want donors to get paid more for each donation. You guys make millions each year. you can afford it! We are worth it. If you want more business then you need to pay more because times are hard and things are expensive and $40 a donation does not cut it!
Birmingham, Alabama
They put me out for no reason I was just asking a question
- - I asked if staff knew how to stick to avoid bruising.
- - The manager was called; I left and did not cause a scene.
- - I want equal treatment.
I asked a question about the person sticking me and they got mad and put me out I bruise easily that's why I was asking did she know how to stick and they got mad she went and got the manager and they put me out I just need some help because I don't think it was right for them to put me out cuz I asked did she know how to stick cuz I didn't want to get bruised and be deferred that's why I asked her did she know how to stick so she went and got the manager and the manager told me I had to leave cuz I was causing a scene which I did not cause a scene I just texted the young lady know how to stick cuz I didn't want her to stick me wrong that's all I was trying to cause no confusion or nothing I just want to be treated equal like everybody else
User's recommendation: Tell the truth and don't lie
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Poor integrity
- - Denied full reference bonus.
- - Blocked when I asked at Grifols Biomat USA, Panama City, FL.
- - They are taking advantage of elderly people.
- - We need the guaranteed money.
They have my number blocked
I was denied my full reference bonus and blocked when I asked about it at your Panama City, FL business (Grifols Biomat USA). I was very polite; you can pull the phone records.
I insist you do; this is borderline criminal.
I'm very fortunate that I have the means to say something, but they are taking advantage of a lot of elderly people. We need the money that is guaranteed to us.
Preferred solution: The other $50 that i am owed for my reference.
User's recommendation: If you have no flow reading on the machine you are dehydrated don't allow them to bend the needle, and make sure you are compensated before leaving the business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
I got stabbed 5 times and robbed.
- - They describe staff as bloodthirsty and harming people, paid only half their reference money, and want a shutdown for taking advantage of the poor.
They are blood thirsty vampires that don't care how dehydrated you are they will do whatever it takes to make you bleed, bend needles ect, thats not even what im upset about, i was disappointed with the lack of integrity only paying me half of my reference money then blocking my number like im the criminal. That place needs to be shut down if there just gonna take advantage of poor people, its ridiculous.
Been here for over 2 hours and still haven't been seen
I have been here for 2 hours; no one has seen me, but others that have been here after me have been seen. The phlebotomist is very slow and bad with her customer service.
- Money
- And cleanliness
- Very nonchalant
- Too long
- And neglectful
Preferred solution: Change, do better
Go get a REAL job loser.
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Verified ReviewerThey threatened me and racial profile me and wouldn't honor my referrals or pay me my referral fees
- - Verbal assault; she raised her hand.
- - I feared for my safety and was hospitalized after a cardiac arrest.
- - They owe me $2,000 in referral fees.
They have not paid me yet and the took responsibility for what they done and tried to cause a prolonged issue and the meeting was proof it's was the worst part of my life she almost caused the same reaction again but never apologize for what she done still haven't been paid
I said, 'Ma'am, if your individuals that work for you documented properly, we would never have this situation.' Then she got more aggressive, and I told her to have a nice day. I walked away and ended up going into cardiac arrest and had to go into the hospital from Friday until two days ago. I was fearing that she was going to assault me, and I didn't want to go back in there. This is not right; they owe me $2,000 in referral fees.
I also did advertisements for the company because I like to give back to my community, and I appreciate some individuals in there. Other ones were vouching for my referrals, but she was trying not to pay me and told me we can't honor this. You can't talk to people in the lobby; now where is it posted in that facility that you cannot talk to people about referrals in the lobby? These were my personal referrals.
They only told me I spoke to one individual, then she made accusations that I was forcing people to put me down as a referral because I was a large 6'4' black individual, and this was a white woman coming at me in a racially hateful way, and I do not appreciate it. Go somewhere else to donate.
- Some employees are awesome
- Bad management skills
Preferred solution: Full refund
Get a job.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGross medical negligence, unqualified staff, and management cover-up at Grifols Plasma Surprise, AZ
- - Blood leaked from needle sites; no urgent care.
- - A technician laughed; the trainer silenced me, and the manager refused to identify.
At the end of my plasma donation, blood and plasma began pouring from the needle sitesoaking my shirt, the chair, and dripping onto the floor. The first technician I flagged down laughed and said, Oh, you leaking, then just stood there and did nothing.
No urgency, no care, no basic medical protocol. After she left, a trainer approached. Rather than help, he pretended to be the owner, referred to the staff as my employees, and tried to silence me instead of treating the injury. When he realized I was recording him on my phone, he turned pale and went silent, clearly panicked.
It gets worse: The manager refused to identify herself, wouldnt provide her name or a card, and even hid her badge.
She dragged me off the floor to talk privately, more worried about hiding the incident than my well-being. She admitted, Everyone here is being trainedwe learn on the job.
Thats not an excuse; its an admission of incompetence and unqualified staff. I was left bleeding, humiliated, and with zero trust in this place.
User's recommendation: Avoid Grifols Surprise, AZ at all costs. This center is dangerously unqualified, dishonest, and puts your safety at risk. Demand to see credentials, don’t tolerate untrained staff, and report any negligence to authorities. Go anywhere else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBruised arm
- - Arm bruise since March 28; cannot extend and remains swollen.
- - ER visit to rule out clots.
- - Lost job due to calling off.
No one has called me
My arm has been bruised since March 28th. I can't extend it; it bothers me so bad.
It's still swollen.
I've already gone to the ER to make sure I didn't have blood clots. I lost my job due to the fact that I had to call off work because of this issue.
Preferred solution: One time compensation for the inconvenience. A report was made at the location I donated. I’ve missed work and lost my job because of this.
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Liar. If you researched and knew the onboarding wasn’t on the website (it’s not), you would have seen the very LARGE 4-line list of “donation requirements” on the homepage. Line 4 being the documentation requirements.
The stupidity wasn’t on Grifol’s part.